Waldorf Astoria Park City

Canyons Village Hotel Staff Pick: Where the Stars Go
Waldorf Astoria Park City #12 of 60 hotels in Park City #12 of 60 hotels in Park City
Star ratings explained
2100 Frostwood Drive Park City, UT 84098

Why we like it

  • A contemporary luxury property with every amenity
  • The Frostwood Gondola is located right outside the front door and provides access to the nearby Canyons Village Base
  • Powder, the on-site restaurant, is one of the best for farm-to-table restaurants around
  • The design and decor blend rustic and modern beautifully
  • Phenomenal outdoor pool with cabanas, full service bar, food, and ice cream treats
  • Features an incredible on-site spa, one of our favorites om the only Kosher restaurant in Park City- Super chic bar with amazing specialty drinks
  • Forbes 4-star resort
  • Dedicated shuttle available for guest transportation
  • Fitness classes are available for all guests, including Zumba, yoga, pilates, and circuit training (some pilates classes are fee-based, call ahead)

What you need to know

  • The hotel is not technically ski-in/ski-out, although there is an access lift across the street
  • When there is generous snow pack you can ski back to the hotel
  • Located on the periphery of the Canyons Village Base, nothing is within walking distance
  • Approximately a 10-minute drive to Park City's Historic Main Street
  • Visit Cloud Dine, our staff pick for best on-mountain dining
  • Just a quick shuttle ride to the Canyons Village area, less than 1 mile
  • You don't need a car, but having one makes travel easier
  • Half a mile to Park City's only Kosher restaurant
  • Family and pet friendly property
  • $35 daily resort fee
  • $100 pet fee, per night. Up to 2 dogs per room. 75 lbs. weight limit.

Popular Park City Features

Ski-in / Ski-out Walk to Lifts Walk to Main Street Swimming Pool Hot Tub Guest Shuttle Free WiFi Fitness Center

Location

Located on the periphery of the Park City Canyons Village, this hotel has a dedicated gondola right outside, offering resort base access. A 10-minute ride to Historic Main Street restaurants, shops, and nightlife destinations.

  • Distance to skiing: .7 miles, Park City Canyons Village
  • Distance to Main Street: 5 miles
  • Distance to city shuttle: .3 miles

Property Amenities

Activities

  • Fitness facilities
  • Ski-in/ski-out access
  • Spa services on site
  • Steam room
  • Outdoor pool

Property services

  • Laundry facilities
  • Porter/bellhop
  • Concierge services
  • Cribs available (fees may apply)
  • Doorman
  • Dry cleaning/laundry services
  • Express check-in
  • Express check-out
  • Hair salon
  • Smoke-free property
  • ATM
  • Elevator/lift
  • 24-hour front desk
  • Children allowed
  • Gift shop
  • Pets allowed
  • Security guard
  • Wake-up service
  • Wheelchair accessible

Food and drink

  • Bar/lounge
  • Room service
  • Après-ski
  • Wedding services
  • Restaurant

Business services

  • Audiovisual services available
  • Banquet facilities
  • Conference center
  • Business center
  • Meeting rooms

Shuttles and transportation

  • Free area shuttle
  • On city bus route

In-Room Amenities

Features

  • Air conditioning
  • AM/FM alarm clock radio
  • Balcony
  • In-room safe
  • Washer/dryer
  • Wheelchair accessible
  • In-room sprinkler system
  • In-room climate (air conditioning)
  • Iron/ironing board
  • Lanai
  • Patio
  • Smoke alarms in rooms
  • Washer and dryer (select rooms)

Bathroom

  • Separate bath and shower
  • Bathrobes
  • Hair dryer
  • Private Spa Tub
  • Free toiletries
  • Designer toiletries
  • Shower/tub combination

Media and electronics

  • Cable TV service
  • Free WiFi
  • iPod docking station
  • Pay movies
  • Flat-panel TV
  • Free local calls
  • Free wired high-speed Internet

Bedding and linens

  • Premium bedding
  • Rollaway/extra beds available
  • Sofa bed

Services

  • Turndown service
  • Daily housekeeping

Food and drink

  • Coffeemaker
  • Complimentary coffee
  • Full kitchens available

Reviews

Waldorf Astoria Park City

1,780 Reviews #12 of 60 hotels in Park City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1235
  • Very Good
    235
  • Average
    162
  • Poor
    92
  • Terrible
    56
  • 2019 Certificate of Excellence

Recent Reviews

CB92630 wrote a review on January 16, 2020 Seattle, Washington
Trip Type:

Amazing Experience at the Waldorf

We had a wonderful time at the Waldorf Park City. Everything was amazing from our interaction with Tamara, in reservations, to JD and Valentina in the Powder restaurant! The front desk was very helpful when we had a minor issue with our room. The ski valet will spoil you for staying anywhere else. Yes, they will help you put your boots on and take them off if you need help! The complimentary shuttle to Main Street and Park City mountain base was great! Tip: If you want to ski Park City also, take the free shuttle from the hotel and then take gondola back at the end of the day to Canyons and ski down to Waldorf. The meals at Powder restaurant were very delicious and the service was warm and very attentive. We had a 2 bedroom luxurious suite with fireplaces and kitchen and it was very very comfortable! If you like Rossignol equipment, Ski Butlers is onsite at the Waldorf and the staff was very knowledgeable and helpful! I used them 2 days and then went across the street to Aloha Rentals and they have a wide selection of brands. Tip: The concierge won’t tell you about Aloha Ski rentals even when you ask if there are additional places to rent nearby so I could try the RipStick or Black Pearl. I saw the sign when I was at the Gondola across the street. Every night they have S’mores by the fire pit which was a nice touch and the hot tubs and Gym were also very nice and well equipped. I would highly recommend staying at the Waldorf Park City and will be back soon!
Kim D wrote a review on January 08, 2020 Las Vegas, Nevada
Trip Type:
  • Sleep Quality
  • Location
  • Service

Terrible service/follow up

We came with as a huge group December 12-16 to celebrate a birthday and anniversary. Overall the facilities were fairly nice and it is close to ski lifts; however, I had a terrible experience with housekeeping and after reporting the incident, received zero follow-up. One day, housekeeping came so late in the day, the man asked to clean the room while I was in the room. I was working on my laptop and one a call while he was cleaning. I watched him spray used glassware with the same cleaning solution that he used to clean the rest of the room, wipe them down, and then set them down as if they were sanitized, clean glassware. I was disgusted. I reported the incident when I checked out to Sidney, the night auditor who was running the overnight reports. She took down all of my information and said she would make sure that someone followed up with me. It's now been close to a month and no response. There is no email listed on your website. This is the only way I can imagine getting a response. Hopefully someone will respond.

WAPC, Manager at Waldorf Astoria Park City, responded to this review

Hello Kim, Thank you for submitting a review for us to look into further. We would like to discuss your issues and address them via phone or direct email. Could you please email our Front Office Management team as soon as possible: SLCDM_FO@WaldorfAstoria.com

I1929QGnicoleb wrote a review on January 07, 2020
Trip Type: Family
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Beautiful Hotel, Great Service!

Had a wonderful experience once again at this hotel. The entire staff was fantastic. Everyone was friendly and helpful which really made our vacation perfect. The proximity to the mountain is great and love that the boot room staff has your equipment waiting for you at the gondola when you get there and has your boots warm and ready to go. The hot chocolate and hot cider apres ski is fantastic. The beds and pillows are some of the most comfortable I have slept on and the restaurant in the hotel is very good. Everything you would expect from a Waldorf hotel.
gracefuljoy wrote a review on December 30, 2019 Huntsville, Alabama
Trip Type: Family

The Standard of Excellence

The Waldorf cannot be beaten in customer service or luxury! The front desk staff was friendly and helpful, the ski valet staff are wonderful, and the shuttle service is so helpful to have! Our kids loved swimming outside in the snow—the heated sidewalk and decks are fabulous! Our room is spacious, comfortable, and has everything we need for a relaxing week in Park City. We appreciate all the nice little touches (slippers by the bed, our son’s stuffed animals placed in cute little poses, turndown service, etc) that made us feel well cared for the entirety of our visit. Our boys can’t wait to return!

Traveler57833591993, Guest Relations Manager at Waldorf Astoria Park City, responded to this review

Dear gracefuljoy, Thank you for taking the time to share your experience with us. I am so thrilled to hear we were able to provide a luxurious alpine getaway for you and your family. It truly appears you made the most of your time spent with us and every member of your family had a fantastic stay. We look forward to welcoming you once again during your next visit to the Park City area.

BLM-303 wrote a review on December 29, 2019 Colorado City, Colorado
Trip Type:
  • Value
  • Sleep Quality
  • Service

Management needs to align its expectations with worker capabilities

First and most importantly, all of the staff at the hotel were extremely pleasant and hard working. But, the results did not meet expectations. We were at the WA over Christmas in a 2 bedroom suite with 2 dogs. We stayed 5 nights. The most frustrating part of the stay was the daily cleaning. Clearly, it was best for everyone, if we could have the dogs out of the room during the daily cleaning. The first day, there was a mis-communication with the front desk. We informed them when we left in the morning, and requested cleaning. Nothing. The cleaners finally arrived at 1, which meant taking the dogs out for another 2 hours. Each day the cleaning lasted at least 2 hours, even when we tried to streamline it. After the first day, at least the cleaners came first thing in the morning, but they were still at when we returned 2 hours later. Part of the problem was that none of the cleaners spoke English, so it was impossible to ask them to only do the basics. And we were baffled about their instructions. One day all of the shoes on the floor of the closet had been re-arranged. I would gladly have preferred that they shortened the cleaning time, than clean the floor of the closet. Another instance where expectations weren't met was with using the phone to request services. Despite the buttons on the phone indicating specific services- valet, front desk... all of the calls seemed to go to Guest Services. From there, it was pot luck as to whether or not the request was passed along. The facilities were pleasant, everyone tried very hard but they were not put in a position to succeed.

Traveler57833591993, Guest Relations Manager at Waldorf Astoria Park City, responded to this review

Thank you for taking the time to share your experience with us. I am disappointed to hear your stay was not every bit as excellent as we would have liked and I apologize for the poor daily cleaning service you received. I will be sure to share your comments with our Housekeeping management team and I am positive they will use your feedback as a coaching opportunity to ensure better daily service moving forward. I do hope you will return to stay with us again in the future as I am positive we can deliver the excellent experience you were hoping for from start to finish. We look forward to welcoming you back to the Waldorf Astoria during your next visit to the Park City area. Warm regards,

Policies

Deposit

100% due 30 days prior to arrival.

Cancellation

Deposit of 100% is non-refundable if cancelled within 30 days of arrival.