Zermatt Utah Adventure Resort and Spa

Surrounding Park City Hotel Staff Pick: Adventure
Zermatt Utah Adventure Resort and Spa #1 of 3 hotels in Midway #1 of 3 hotels in Midway
Star ratings explained
784 W. Resort Drive Midway, UT 84049

Why we like it

  • A solid choice with quality amenities located on the outskirts of downtown Park City
  • Great value for a central location
  • Amazing new on site hearth fire restaurant and bar
  • Fabulous newly renovated indoor/outdoor heated pool and hot tubs
  • Brand new fitness center on site
  • Parking is always tight downtown, so the complimentary parking is a plus

What you need to know

  • A rental car is nice, but not necessary
  • Skier shuttle available from hotel lobby
  • Located on the city-wide free shuttle route
  • A recent design refresh has brought some new upgrades, including a fitness center and renovated pool.
  • Complimentary WiFi

Popular Park City Features

Ski-in / Ski-out Walk to Lifts Walk to Main Street Swimming Pool Hot Tub Guest Shuttle Free WiFi Fitness Center

Location

Located in Midway, Zermatt Utah is connected to the convention center and minutes from Homestead Crater and Homestead Golf Course. This 4-star resort is within close proximity of Wasatch Mountain State Park and Midway Adventure Company.

Property Amenities

Activities

  • Fitness facilities
  • Spa tub
  • Indoor/outdoor pool(s)
  • Spa services on site
  • Steam room
  • Indoor pool
  • Locker rooms
  • Outdoor pool
  • Pool table
  • Sauna
  • Tennis on site
  • Volleyball court(s)
  • Indoor Hot Tub
  • Pool
  • Billiards or pool table
  • Children's pool
  • Common area hot tub

Property services

  • Laundry facilities
  • Ski storage
  • Wheelchair accessible
  • On-site check-in office
  • Smoke-free property
  • 24-hour front desk
  • Coffee/tea in common areas
  • ATM
  • Air-conditioned public areas
  • Luggage storage
  • Porter/bellhop
  • Children allowed
  • Concierge level
  • Concierge services
  • Connecting/adjoining rooms available
  • Cribs available (fees may apply)
  • Doorman
  • Elevator/lift
  • Gift shop
  • Pets not allowed
  • Non-smoking rooms available
  • Security guard
  • Wake-up service
  • American Express
  • Cribs/infant beds available
  • Discover
  • Free newspapers in lobby
  • Local Expert Concierge
  • MasterCard
  • Only service animals are allowed
  • Room service (limited hours)
  • Dry cleaning/laundry services
  • Express check-in
  • Express check-out
  • Multilingual staff
  • Safe-deposit box at front desk
  • ATM/banking
  • Conference space
  • Tours/ticket assistance
  • Ski passes available

Food and drink

  • Bar/lounge
  • Room service
  • Restaurant
  • Vending machines
  • Coffee/tea in common areas
  • Picnic area
  • Wedding services
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Shuttles and transportation

  • Airport transportation
  • Free ski shuttle
  • Ski shuttle (surcharge)
  • Free area shuttle
  • Airport transportation (surcharge)

Business services

  • Business center
  • Conference center
  • Fax services available
  • Mail and shipping services
  • Computer station
  • Meeting rooms
  • 24-hour business center

Parking

  • Free self parking
  • Free RV, bus, truck parking
  • Free valet parking
  • Free parking nearby
  • Valet Parking (included with resort fee)

Internet access in public areas

  • Wireless Internet

In-Room Amenities

Features

  • Air conditioning
  • AM/FM alarm clock radio
  • Desk
  • In-room safe
  • Iron/ironing board
  • Blackout drapes/curtains
  • In-room climate control (heating)

Bathroom

  • Free toiletries
  • Hair dryer
  • Lighted makeup/shaving mirror

Bedding and linens

  • Egyptian-cotton sheets
  • Premium bedding
  • Hypo-allergenic bedding available
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra beds (surcharge)

Media and electronics

  • Cable TV service
  • Flat-panel TV
  • Pay movies
  • Free WiFi
  • iPod docking station
  • Free local calls
  • Premium TV channels
  • MP3 docking station

Services

  • Free newspaper
  • Daily housekeeping

Reviews

Zermatt Utah Adventure Resort and Spa

1,085 Reviews #1 of 3 hotels in Midway

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    540
  • Very Good
    212
  • Average
    142
  • Poor
    111
  • Terrible
    80

Recent Reviews

tchmdpc wrote a review on September 17, 2019
Trip Type: Business
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Zermatt fun but not accommodating

Tennis and miniature golf was fun and free! Room was clean, master bed was comfortable, but couch was outdated and hide-a-bed was extremely uncomfortable! More like sleeping on pure springs. Take an air mattress instead if you need extra sleeping space. You would be more comfortable sleeping on the floor. Over didn't work, but stovetop did. Walls very thin in living area where door is to adjoining room. After unfolding the couch we were laughing at how bad the hide-a-bed was around 10:45 and security came up and said that they got a noise complaint. Seriously? Asked for a 1 hour late check out and was denied because house keeping requested that everyone be out by 11:00. Since when did housekeeping dictate a hotels customer service? Our organization was paying the hotel thousands of dollars to have a meeting there and we were scheduled to be done at noon but they still wouldn't let us have a noon checkout. Bakery and BBQ grill staff was awesome and food very good at both places. However the cornbread muffins were very tasteless and small and the wings had these little hairy things all over the skin so that was kinda gross. Outdoor hot tub was freezing cold and we were so looking forward to sitting in it that night so big disappointment. Room had a slight chemical smell, but it is an older hotel. Called room service once and it just rang and rang and rang. Never answered. Customer service could be a lot better at front desk when checking out and line was very long.

NorthStar51990084818, Marketing Coordinator at Zermatt Utah Resort & Spa Trademark Collection, responded to this review

Dear Dr. Trent Holmberg, Thank you for reviewing your stay. Your satisfaction is our top priority and feedback helps us improve our service. I'm very sorry to hear about the frustrations you experienced during your stay. We have contacted you privately to help resolve the issue. It is my hope you give us the opportunity to better serve you in the future.

barbaraloader wrote a review on September 14, 2019 Pleasant Grove, Utah
Trip Type: Business
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Dust mites

Overwhelmed by dust mites We had to change rooms in the middle of the night - the second room didn’t have working ac - the third room’s mattress was collapsed like a canoe- the 4th room was fine- but the walls were so thin we could hear ppl talking in the rooms on both sides and the hair dryer at 6 am- wasn’t a big deal because we were up at 6 anyways to go to a golf tournament but having only gotten to sleep at 4:30 we were exhausted. The view from the room was beautiful.

NorthStar51990084818, Marketing Coordinator at Zermatt Utah Resort & Spa Trademark Collection, responded to this review

Dear Guest, Thank you for reviewing your stay. Your satisfaction is our top priority and feedback helps us improve our service. I'm very sorry to hear about the frustrations you experienced during your stay, particularly with your rooms. I hope you were able to enjoy your visit aside from the frustrations. It is my hope you give us the opportunity to better serve you in the future.

teebiv wrote a review on September 11, 2019 Virginia Beach, Virginia
Trip Type: Friends getaway
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Beautiful place, Below Average Staff

The location is stunning, but the staff do not communicate to each other and are rude. I tried to request some items from the front desk and nothing ever came and good luck if you want to request a late check out. There is a Goat Mountain though, which is pretty cool.

NorthStar51990084818, Marketing Coordinator at Zermatt Utah Resort & Spa Trademark Collection, responded to this review

Dear Guest, Thank you for reviewing your stay! We're happy to hear you enjoyed your time at our resort. Your comments will be shared with the team to help improve service where needed. Thank you for bringing this to our attention. Looking forward to your next visit.

mrwilk wrote a review on September 11, 2019 Muskegon, Michigan
Trip Type: Family
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Wonderful Weekend Wedding

Nice place the location we stayed was nice and quiet Elevator was broken and we had to walk up 3 flights with our bags. Had room service and the person that delivered the food was great all in all a nice place to stay

NorthStar51990084818, Marketing Coordinator at Zermatt Utah Resort & Spa Trademark Collection, responded to this review

Dear Guest, Thank you for reviewing your stay. Feedback is very important because it helps us improve our service for future guests. I'm sorry to hear about the issues you experienced with the elevator. The problem has been resolved. We're happy to hear you enjoyed your stay and look forward to your next visit!

Karen84020 wrote a review on September 10, 2019 Salt Lake City, Utah
Trip Type: Business
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Needs updating

The hotel needs updating. The room furniture are old and the shower was not great. Low water pressure, shower spout was broken. Door was sticky it was hard to open. The room was warm, seems like the AC took forever to cool down.

NorthStar51990084818, Marketing Coordinator at Zermatt Utah Resort & Spa Trademark Collection, responded to this review

Dear Guest, Thank you for reviewing your stay at Zermatt Utah. I'm sorry to hear your room did not meet your expectations. Your satisfaction is very important to us and your experience will be shared with the team to prevent issues like this from happening again. It is our hope you give us the opportunity to better serve you in the future.

Policies

Deposit

Credit card required to guarantee room. Room, tax, and resort fee charged at time of booking. Make sure dates of arrival are correct to avoid forfeit of room charges.

Cancellation

Jan 1 - 14 - 7 day cancellation - lose 1 night room and tax if cancelled within 7 days of arrival.

January 15 - 27 - 14 day cancellation - lose entire amount of reservation including tax if cancelled within 14 days of arrival.

Jan 28 - Feb 28 - 7 day cancellation - lose 1 night room and tax if cancelled within 7 days of arrival.

March 1 - Dec 26 - 48 hour cancellation - lose 1 night room and tax if cancelled within 48 hours of arrival.

Dec 27 - 31- 7 day cancellation - lose 1 night room and tax if cancelled within 7 days of arrival.